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Frequently Asked Questions about the Application


Q. I've applied for NorthCoast 99 in the past. Can I use my old login credentials? 

A. If you applied for NorthCoast 99 in 2018 you can use last year's login credentials. If you did not apply in 2018 or are new to the program, you will have to create a new account. If you do not remember your login information from 2018 or need to use a different email address, you can create a new account.

Q. What is the recommended internet browser for completing the application? 

A. We strongly recommend using Google Chrome. It will create the best experience for you.  

Q. How do I continue to edit my application after I have started it? 

A. After you have registered, click on the "In Progress" tab on the left side of your screen. It will be below "My Applications." Once there, click on the "Edit" button in between "Remove" and "Print" towards the right side of the screen. After you click the "Edit" button, you will be back in your application and you can continue to edit it. 

Q. How do I navigate between sections/categories within the application? 

A. Once you are editing your application, you will see near the top of the page all of the sections listed next to each other with arrows in between them. To navigate to a specific section, click the name of the section you would like to navigate to. Note: if you have made changes to the current section you are on, make sure you save your work before navigating away.  

Q. How do I save my work? 

A. You can save your application by scrolling down to the bottom of the section you are working on. You can either click "Save" which will keep you on the current page you are on, or you can click "Save and Next" to save the page and move on to the next section.  

Q. What do the red asterisks mean on some of the questions? 

A. These are required questions. There are various reasons why a question might be required to answer, but it is typically information we need for communication purposes or other important application processes.

Q. I received a pop up when I tried to save my application that says, "We're sorry but you do not meet the minimum eligibility requirements for NorthCoast 99. If you feel like you have received this message in error, please contact us at nc99@YourERC.com." What does this mean? 

A. This means that on the Eligibility Requirements section you did not answer "Yes" to the eligibility question. To be eligible to apply to NorthCoast 99, the answer to the eligibility question needs to be "Yes" and true for your organization. If you accidentally said "No" to the eligibility question, don't worry! You can simply return to that section and change your answer to "Yes." 

Q. How do I upload my organization's logo? 

A. To upload your organization's logo, scroll down to near the bottom of the Applicant Information section. There, you will see an option to "Choose File." Simply click this button and drag the file into the box that appears. You can also use the box that pops up to navigate to where you store the file and upload it that way. Please name the file of your logo your organization's name. 

Q. Do I have to complete the sections in a specific order? 

A. No, you do not. However, it helps to follow the order provided in the application to make sure you did not miss any questions or sections.  

Q. How do I submit my application? 

A. When you are finished editing your application, navigate to the last section named "Submit Application." You will see a button labeled "Add to Cart" at the bottom right of your screen. Click this button. It will bring you to your cart, and you will be able to press "Checkout" to pay the application fee and submit the application. Once you press "Checkout," you will be able to enter your payment information. After you enter this information, press "Process." A dialog box will appear stating, "Press OK to Submit your application. You will be allowed to make changes after submitting until the submission deadline." Press "OK" to finish the payment process and submit your application. After that, you will be able print the invoice and your completed application on the next screen.  

Q. How do I print/download the application with my answers to the questions included? 

A. There is an option to print the application regardless of which state your application is in (In Progress, In Cart, or Complete). Just navigate to the relevant tab under "My Applications" and click either "Print" or "Print All Applications" depending on which state your application is in.  

Q. Can I continue to edit my application after I have moved it to my cart? 

A. Yes, you can. You can continue to edit the application until April 26th, 2019. If you have moved the application to your cart, just navigate to the "In Cart" tab under "My Applications" on the left side of the screen. Once there, click on the "Select" button near the right side of the screen. This will bring you back into the application to continue editing it.  

Q. Can I continue to edit my application after I have paid and submitted it? 

A. Yes, you can. You can continue to edit the application until April 26th, 2019. If you have paid and submitted your application, just navigate to the "Complete" tab under "My Applications" on the left side of the screen. Once there, click on the "Edit" button near the right side of the screen. This will bring you back into the application to continue editing it. 

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